Refunds and cancellation

Last updated: [NEEDS THE DATE THESE TOOK EFFECT]

Written plainly, and matching what the billing system actually does.

This is a business service

HYEB FLEET is sold to companies, not to consumers. The statutory cancellation rights that apply to consumers buying online do not generally apply to a business purchase. What follows is what we offer, not a legal minimum.

A lawyer should look at this. if you ever sell to a sole trader or an individual, consumer cancellation rights may apply and this page would need to change.

Cancelling

You can cancel a subscription at any time. Cancellation takes effect at the end of the period you have already paid for; the service keeps working until then. We do not refund the remainder of a period that has already started, unless a paragraph below applies.

The setup fee

Where a quote includes a one-time setup or configuration fee, that fee covers work we carry out for you. Once that work has started it is not refundable.

When we will refund

• We billed you in error — a duplicate charge, or a charge after you cancelled. Refunded in

full, and we would rather find these ourselves than have you find them.

• The service was unusable for a sustained period because of a fault on our side. Tell us

and we will agree a fair credit or refund for the time lost.

• You paid annually and we materially reduce the service during the term. You can end it and

we refund the unused part.

When we will not

• A change of mind after the period has started.
• A subscription you did not use. The service was available to you.
• A setup fee for work already done.

Upgrades

When you add users, vehicles, storage or modules mid-period, we charge only for the part of the period remaining, not a full month. The exact amount is shown before you confirm it.

If an invoice goes unpaid

Nothing is deleted. The stages are:

• Grace period. We tell you the payment failed and everything keeps working.
• Restricted. After the grace period, your existing records stay readable, but new work is

paused — no new schedules, uploads, users, configuration changes or records.

• Paid. Everything returns to normal immediately.

Your data is your business record. We do not hold it hostage and we do not delete it because an invoice is late.

Getting your data out

Ask us and we will export your data in a readable format, whether or not you are leaving.

How to ask

Email fleet@hyeb.de and say what happened. A person reads it.